Warranty
Thank you for choosing drpens.cc. We aim to provide high-quality products and excellent service. If you're not completely satisfied with your purchase or need product repair, this guide will help you understand our warranty and return policies.
Warranty Coverage
Warranty Period
- drpens.cc offers a 3-year limited warranty for all new and certified refurbished products purchased directly from our official website: https://drpens.cc
- The warranty begins from the invoice date.
- Important: drpens.cc products are NOT sold on third-party marketplaces such as eBay, Amazon, AliExpress, or DHgate. Purchases from these platforms are not eligible for warranty coverage.
Warranty Exclusions
The warranty will be void in the following situations:
- Products labeled as "sample," "Not for Sale," or "AS IS."
- Serial tags, product stickers, or trademarks are removed or tampered with.
- Products that have been disassembled, mishandled, used improperly, or defaced.
- Damages caused by accidents, abuse, unauthorized repairs, or expired warranty periods.
- Issues resulting from improper conditions (e.g., extreme temperature, electrical stress, incompatible power adapters).
- The warranty is non-transferable and applies only to the original purchaser.
- Liquids, gels, serums, creams, and membranes are final sale items and not eligible for refunds or returns.
Warranty Instructions
- Products: If your product is defective or does not meet expectations, you can request a refund, exchange, or repair within 30 days.
- Accessories: drpens.cc offers a full refund or replacement for defective accessories at any time, provided they meet warranty conditions. Shipping costs for accessory returns are covered by drpens.cc.
Important Note:
Orders that have been processed, shipped (with tracking numbers provided), or marked as completed cannot be canceled. If you refuse delivery after shipment, return/refund policies apply, and shipping charges will be deducted from your refund.
Return Policy
1. Unwanted Products
If the product does not meet your needs but is not defective:
- Return within 30 days of delivery for a full refund or replacement.
- Return shipping fees and VAT charges (if applicable) are the customer’s responsibility.
- After 30 days, refunds or exchanges for unwanted products are unavailable.
Return Conditions:
- Product must be in original packaging with all accessories and documents.
- No damages (e.g., dents, scratches, tampering).
- Tip: Use a traceable carrier for returns. drpens.cc is not responsible for lost/damaged returns.
2. Non-Manmade Defective Products
- Within 30 days: Full refund/replacement. drpens.cc covers shipping costs.
- Within 3 years (post-30 days): drpens.cc covers return shipping and repair/replacement costs.
- After warranty expires: Customer pays shipping and repair fees.
3. Manmade Defective Products
For defects caused by mishandling:
- No refunds.
- Repairs/replacements within warranty period require service fees and shipping costs.
4. Return Process
- Contact drpens.cc with your order number.
- Receive a Return Merchandise Authorization (RMA) number.
- Ship item securely in original packaging to provided address.
- Refund Timeline: Processed to original payment method within 7-15 business days after inspection.
Shipping for Returns
- Use a traceable carrier with delivery confirmation.
- drpens.cc is not liable for loss/damage during transit.
- International customers responsible for duties, taxes, and brokerage fees.
Upgrade or Exchange Policy
drpens.cc allows exchanges under:
- Returned product is within warranty period.
- Same model is out of stock.
- If conditions met, substitute product/upgrade may be offered.
- Substitution requests not allowed unless product is defective.
Contact Us
For questions about products, warranty, or returns:
? Email: support@drpens.cc (24/7 support)
We appreciate your trust in drpens.cc and are here to ensure your satisfaction.