Shipping Policy

At Depens.cc, we aim to make your shopping experience as seamless as possible by offering clear details about our shipping process, costs, and terms.

Standard Shipping Services

?? USA | ?? CAN

Delivery Time: 3-8 Business Days
Cost: Free

?? United Kingdom | ?? France | ?? Italy

Delivery Time: 7-10 Business Days
Cost: Free

Order Processing

Dispatch Time: Parcels shipped within 1 business day after order confirmation.
Delivery Estimates: Calculated based on item availability and selected shipping options during checkout.

Shipping Cost Clarification

Free shipping for orders of 20ormore;a10 shipping fee applies for orders below $20.
Free Coverage Areas:
- USA (Continental)
- United Kingdom (Mainland)
- France (Mainland)
- Italy (Mainland)
Non-Covered Areas:
- Remote regions/islands (e.g. Alaska/Hawaii): Contact support@drpens.cc for rates

Delivery Time Assurance

Tracking Notifications: Tracking link automatically sent via email within 24 hours of dispatch.
Delay Protocol:
- If delivery exceeds estimated timeframe, contact us immediately at support@drpens.cc for investigation.
- Contingency factors: Customs clearance, weather conditions, carrier delays.

Tax & Duty Policy

Included Fees:
- USA: Sales tax pre-applied to product prices
- International: All import duties pre-paid (DDP terms)
Zero Hidden Charges: No additional payments required upon delivery.

Order Cancellation

Pre-Dispatch: Full cancellation available by email request.
Post-Dispatch: Refer to Refund Policy for solutions.

Contact Information

Logistics Inquiries: support@drpens.cc
Emergency Assistance: +8618008020120 (Mon-Fri 9:00-17:00 GMT+8)

We appreciate your understanding and aim to provide you with a pleasant shopping experience.